This Company Policy outlines the terms applicable to purchases, deliveries and services provided by Spacia. By placing an order with Spacia through our website, Experience Centre, WhatsApp, phone or any other sales channel, the customer agrees to the policies stated below.

1. Product Information

Spacia makes reasonable efforts to provide accurate product names, descriptions, sizes, specifications, images and pricing.

However, products displayed on the website may appear marginally different from the actual product due to:

      ●    Lighting conditions during photography

●      Differences in indoor lighting at the customer’s location

●      Screen brightness and display settings

●      Camera and editing effects

●      Natural variations in grain, texture, shade or pattern

Customers are advised to inspect physical samples at the Spacia Experience Centre before confirming an order, particularly for veneers, laminates, wallpapers, wooden flooring and other decorative surface materials.

Minor variations in colour, texture, pattern or finish will not be considered a defect or a reason for return or exchange.

2. No Return or Exchange Policy

Spacia follows a strict no return and no exchange policy.

Products cannot be returned or exchanged after the order has been confirmed, billed, processed or dispatched.

A return or replacement will only be considered when the wrong product has been shipped by Spacia.

The customer must inform Spacia within 24 hours of delivery and provide:

●      Order or invoice details

●      Clear photographs or videos of the delivered product

●      Photographs of the product label, code or packaging

●      Details of the product originally ordered

The product must remain unused, unopened, uncut and in its original condition and packaging.

Returns or exchanges will not be accepted for:

●      Change of mind

●      Incorrect selection by the customer

●      Incorrect quantity or measurements provided by the customer

●      Minor shade, grain, texture or pattern variations

●      Products that appear slightly different from website images

●      Cut, opened, installed, used or damaged material

●      Customised or specially ordered products

●      Excess or unused material

●      Damage caused after delivery

●      Clearance, discounted or promotional products

Where Spacia confirms that the wrong product was shipped, Spacia may arrange a replacement or another suitable resolution.

3. Product Availability

All products are subject to availability.

Certain designs, sizes, finishes, thicknesses or quantities may be unavailable, discontinued or supplied only against an advance order.

An enquiry or quotation does not reserve stock. Product availability is confirmed only after the required payment has been received and Spacia has accepted the order.

Where a selected product is unavailable, Spacia may recommend a similar alternative. The alternative will only be supplied after approval from the customer.

4. Pricing and Quotations

Product prices may change depending on manufacturer revisions, taxes, transportation costs, supplier pricing and market conditions.

A quotation remains valid only for the period mentioned on it. Where no validity period is stated, the quotation will remain valid for seven days.

The final order value may include:

●      Product cost

●      Applicable taxes

●      Delivery charges

●      Unloading charges

●      Handling charges

●      Installation charges

●      Special-order or customisation charges

5. Order Confirmation

An order is considered confirmed once:

●      The customer approves the product, design, size, quantity and price

●      The required advance or full payment is received

●      Spacia confirms product availability

Customers must carefully verify all product codes, designs, shades, dimensions, quantities, delivery details and site requirements before confirming an order.

Spacia will not be responsible for errors in measurements, quantities, selections or delivery information approved by the customer.

6. Payment Terms

Payments must be made through payment methods approved by Spacia.

Depending on the product, quantity and order type, Spacia may require partial or full advance payment.

Special-order, customised, cut-to-size or non-stock products may require full payment in advance.

An order may not be processed, procured or dispatched until the required payment has been received.

7. Order Cancellation

Orders may only be cancelled before procurement, processing, cutting, billing or dispatch and are subject to approval by Spacia.

Cancellation will not be permitted once:

●      The product has been specially ordered

●      Material has been cut, processed or customised

●      The invoice has been generated

●      The product has been dispatched

●      Installation or site work has begun

Any approved cancellation may be subject to handling, procurement, transportation or processing deductions.

8. Delivery Charges

Delivery charges are not included in the product price unless specifically mentioned in writing.

Delivery charges will be added separately depending on factors such as:

●      Delivery location

●      Order size and weight

●      Type of vehicle required

●      Distance from the Spacia store or warehouse

●      Urgency of the delivery

●      Accessibility of the delivery location

The applicable delivery cost will be communicated to the customer before dispatch wherever possible.

9. Unloading Charges

Unloading charges are separate from delivery charges.

The unloading cost may vary depending on:

●      The floor on which the material must be delivered

●      Availability of a lift

●      Size and weight of the products

●      Distance between the vehicle and the property

●      Number of workers required

●      Site accessibility

Customers must inform Spacia in advance about the delivery floor, lift availability and any access restrictions.

Where unloading is not included, the customer will be responsible for arranging labour and receiving the material from the delivery vehicle.

Additional labour or unloading charges may apply where material needs to be carried to an upper floor, basement, interior location or a site with difficult access.

10. Same-Day and Third-Party Delivery

Same-day or urgent deliveries may be arranged through third-party delivery providers such as Porter or similar logistics services.

Third-party delivery services generally provide vehicle transportation only and may not include unloading, lifting, carrying or floor delivery.

For such deliveries:

●      The customer must arrange labour for unloading

●      The customer must ensure someone is available to receive the material

●      Any waiting, cancellation, re-delivery or additional third-party charges will be payable by the customer

●      Spacia is not responsible for delays caused by traffic, vehicle availability, weather or the third-party delivery provider

Once the order is handed over to the third-party logistics provider, delivery will also be subject to that provider’s operating terms.

11. Delivery Timelines

Delivery timelines are estimates and may change due to:

●      Product availability

●      Supplier delays

●      Transportation availability

●      Traffic or weather conditions

●      Public holidays

●      Site restrictions

●      Events beyond Spacia’s reasonable control

Spacia will make reasonable efforts to deliver within the communicated timeline but cannot guarantee an exact delivery time unless specifically confirmed in writing.

12. Delivery Inspection

Customers or their authorised representatives should inspect the products at the time of delivery.

The customer should verify:

●      Product name and code

●      Quantity

●      Visible condition

●      Packaging

●      Any obvious transit damage

Any visible damage or incorrect item must be reported immediately and noted with the delivery person wherever possible.

Once the material has been accepted, opened, cut, installed or used, claims relating to visible damage or incorrect delivery may not be accepted.

13. Measurements and Quantity

The customer, architect, interior designer, contractor or installer is responsible for providing accurate measurements and quantities.

Spacia may assist with quantity estimation, but such assistance will be based on the information provided by the customer.

Customers should account for cutting, matching, wastage, breakage and site-specific requirements while calculating quantities.

Spacia will not be responsible for excess material, shortages, project delays or additional costs caused by incorrect measurements or quantity estimates.

14. Installation Support

Installation support, where provided, may be carried out by independent installers or third-party contractors.

Installation charges are separate unless specifically included in the quotation.

The final installation cost may depend on:

●      Product type

●      Area and quantity

●      Site condition

●      Surface preparation

●      Floor or location

●      Design complexity

●      Labour and material requirements

The customer must ensure that the site is ready before installation begins.

Spacia will not be responsible for delays or additional costs caused by moisture, seepage, uneven surfaces, incomplete civil work, electrical work, plumbing, restricted access or unsuitable site conditions.

15. Product Storage and Handling

After delivery, products must be stored and handled according to the manufacturer’s recommendations.

Spacia will not be responsible for damage caused by:

●      Moisture, seepage or water exposure

●      Improper storage

●      Direct sunlight or extreme temperature

●      Mishandling at the site

●      Incorrect installation

●      Unsuitable adhesives or chemicals

●      Damage by workers, contractors or third parties

●      Improper site conditions

16. Manufacturer Warranty

Certain products may include a manufacturer warranty.

All warranty claims are subject to the terms, exclusions, inspection and approval process of the respective manufacturer.

Spacia may assist the customer in communicating with the manufacturer but cannot independently guarantee the approval, replacement or settlement of a warranty claim.

17. Website Use

Website images, specifications and descriptions are provided for reference and product discovery.

Customers should not rely solely on website images for exact shade, texture, grain or finish matching.

Website content, branding, images, text and design may not be copied, reproduced or commercially used without written permission from Spacia.

18. Privacy

Customer information collected through the website, consultations, enquiries and purchases may be used for:

●      Order processing

●      Customer communication

●      Delivery coordination

●      Service support

●      Product updates

●      Business and promotional communication

Information may be shared with suppliers, installers, delivery providers and service partners where reasonably required to complete an order or provide a requested service.

19. Limitation of Liability

Spacia will not be responsible for indirect losses, project delays, labour costs, installation losses, design changes, lost profits or damages arising from:

●      Incorrect product selection

●      Incorrect measurements or quantities

●      Improper storage or handling

●      Improper installation

●      Site conditions

●      Customer or contractor error

●      Delays caused by suppliers or delivery providers

Where liability is legally established, it will ordinarily be limited to the value of the affected product supplied by Spacia, subject to applicable law.

20. Policy Updates

Spacia may revise this policy from time to time.

The latest version published on the Spacia website will apply to future orders and transactions.

21. Contact Us

For questions regarding orders, delivery or this policy, contact:

Spacia

Phone: +91 8695303030

WhatsApp: +91 8695303030

Email: [support@spacia.in]

Address: 824, Temple Rd, Bhogal, New Delhi, Delhi 110014

Business Hours: Tuesday - Sunday ; 10:00 AM - 7:00 PM